Legal

Privacy Policy

This Privacy Policy explains how airvvaliex collects, uses, and protects your personal information when you use our global payment and financial infrastructure services.

Effective Date: 1 June 2025Last Updated: 1 June 2025

Contents

1. Data We Collect2. How We Use Your Data3. Cookies & Tracking4. Third-Party Sharing5. Your Rights (GDPR & CCPA)6. Data Retention7. Security8. Children's Privacy9. Changes to This Policy10. Contact & Data Controller

1Data We Collect

  • We collect information you provide directly, including name, email address, company details, and payment information when you register or transact on our platform.
  • We automatically collect technical data such as IP address, browser type, device identifiers, and usage logs when you interact with our services.
  • We may also collect identity verification data (e.g., government-issued ID) as required by applicable KYC/AML regulations.

2How We Use Your Data

  • Your data is used to provide, operate, and improve airvvaliex's financial infrastructure services, process transactions, and fulfil contractual obligations.
  • We use data to comply with legal and regulatory requirements, prevent fraud, and conduct risk assessments.
  • With your consent, we may use contact information to send product updates, security alerts, and relevant communications.

3Cookies & Tracking

  • We use essential cookies necessary for platform security and session management. Analytical and preference cookies are set only with your consent.
  • You may manage or withdraw cookie consent at any time via our Cookie Preference Centre or your browser settings.
  • For full details, see our Cookie Policy at #/cookies.

4Third-Party Sharing

  • We share data with trusted sub-processors (cloud infrastructure, fraud detection, payment networks) strictly under data processing agreements.
  • We do not sell your personal data to third parties for marketing purposes.
  • We may disclose data to regulatory authorities, law enforcement, or courts where legally required.

5Your Rights (GDPR & CCPA)

  • EEA/UK residents have the right to access, rectify, erase, restrict, or port their personal data, and to object to processing.
  • California residents may request disclosure of personal data collected and sold, and opt out of any sale of personal information.
  • To exercise any right, contact us at [email protected]. We respond within 30 days.

6Data Retention

  • We retain personal data for as long as necessary to fulfil the purposes described in this policy, typically the duration of your business relationship plus 7 years for financial records.
  • Identity and transaction records may be retained longer where required by AML, tax, or other applicable law.
  • Upon expiry, data is securely deleted or anonymised.

7Security

  • We implement industry-standard safeguards including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, and regular penetration testing.
  • Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
  • In the event of a personal data breach affecting your rights, we will notify you and relevant authorities as required by law.

8Children's Privacy

  • Our services are intended solely for business and individual users aged 18 and over.
  • We do not knowingly collect personal data from individuals under 18. If we become aware of such collection, we will delete the data promptly.

9Changes to This Policy

  • We may update this Privacy Policy periodically to reflect regulatory changes or new features. The effective date at the top of this page will be revised accordingly.
  • Material changes will be communicated via email or a prominent notice on our platform at least 14 days before taking effect.

10Contact & Data Controller

  • The data controller is airvvaliex Ltd., registered under applicable financial services regulations.
  • For privacy enquiries or to exercise your rights: [email protected] or write to airvvaliex Ltd., 25 Canada Square, London, E14 5LQ, United Kingdom.
  • If you are unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, or your EU member state's DPA).

Questions about this policy?

Contact our Data Protection team at [email protected] or visit our Contacts page. You also have the right to escalate a concern to your local data protection authority at any time.

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